Shipping & Delivery 🚛

United States 🇺🇸

Standard USPS Shipping:  2-5 business days (excluding weekends and federal holidays)

Worldwide 🌎

Standard Shipping: 2-3 weeks (excluding weekends and federal holidays)

Your order will be processed and shipped in 1-2 business days

We ship worldwide!

Product 📦

Gem painting is a new type of craft where stunning artworks are created with colorful tiny gems. ​​


​​The process of picking up the gems and placing them onto the canvas is easy, relaxing and is perfect for stress relief!

A single mini designs takes 1-2 hours.

A complete set can take between 10 to 40 hours depending on the skill level.

Please send us an email or send us a message on facebook messenger or email hello@paintgem.com and we will aim to resolve your issue as a matter of priority.

All mini sets are pre-cut to mini size and are packed in dedicated envelope. The envelope and a set of tools are packed inside gift mailer box.

This is typically an adult activity. There are many small parts like the gems, that will be a choking hazard to toddlers. We will have a section soon that will contain super easy canvases specifically for children ages 4 to 10.

We don't offer frames at the moment.

You can buy the IKEA frames used in product photos in this link:

IKEA frames 5x7 size

Refunds & Returns ↩️

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Custom photo kits are made-to-order and are none-refundable. Sometimes (very rarely) we make mistakes, or the activity/picture doesn't turn out to be what as described, and it might be that the only resolution is a refund. Please send us an email or a message on facebook and we will do everything we can to ensure your concerns are answered and the refund process is as smooth as possible. Further details of the Refund Policy can be found on our website.

Other

Please make sure you check your junk mail/spam folder to ensure it hasn't ended up in there. Another common reason this happens is that you may have entered the incorrect email at checkout. Please send us an email from your preferred email address for assistance.

Free shipping over $50