FAQ & Shipping
Regular designs: 1-2 business days
Custom designs: 2-5 Business Days
Standard USPS Shipping: 7-21 days (excluding weekends and federal holidays)
Express Shipping: 3-10 Business Days (excluding weekends and federal holidays)
We ship worldwide!
Gem painting is a new type of craft where stunning artworks are created with tiny eco-friendly gems.
The process of picking up the gems and placing them onto the canvas is easy, relaxing and is perfect for stress relief!
This will depend on the size of the canvas you choose as well as the speed at which you can apply the Gems to the painting. A small 20x30cm (8"x12") canvas may take up to 15 hours if it's your first time.
Please send us an email or send us a message on facebook messenger or email firstname.lastname@example.org and we will aim to resolve your issue as a matter of priority.
Refunds & Returns
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Custom photo kits are made-to-order and are none-refundable. Sometimes (very rarely) we make mistakes, or the activity/picture doesn't turn out to be what as described, and it might be that the only resolution is a refund. Please send us an email or a message on facebook and we will do everything we can to ensure your concerns are answered and the refund process is as smooth as possible. Further details of the Refund Policy can be found on our website.
This is typically an adult activity. There are many small parts (the "gems" rhinestones) that will be a choking hazard to toddlers. We will have a section soon that will contain super easy canvases specifically for children ages 4 to 10.
Small kits are packed in a mailer box, and medium and larger kits are packed in a tube(35cm/60cm). Our kits have 2 layers of protection; the canvas itself is wrapped around a foam tube to prevent creasing, and the entire package is twice wrapped in bubble wrap.
No, you will have to buy a frame separately.
Please make sure you check your junk mail/spam folder to ensure it hasn't ended up in there. Another common reason this happens is that you may have entered the incorrect email at checkout. Please send us an email from your preferred email address for assistance.