We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Custom photo kits are made-to-order and are none-refundable. Sometimes (very rarely) we make mistakes, or the activity/picture doesn't turn out to be what as described, and it might be that the only resolution is a refund. Please send us an email or a message on facebook and we will do everything we can to ensure your concerns are answered and the refund process is as smooth as possible. Further details of the Refund Policy can be found on our website.
Gem painting is a new type of craft where stunningartworks are created with tiny eco-friendly gems.
The process of picking up the gems and placing them onto the canvas is easy, relaxing and is perfect for stress relief!
Beginners may want to choose the smaller canvases (30cm/12" or smaller). While these will have less detail compared to the larger sizes, they are cheaper and you can experience the joy of your first completed canvas much sooner.
Please send us an email or send us a message on facebook messenger or email Hello@PaintGem.com and we will aim to resolve your issue as a matter of priority.
This will depend on the size of the canvas you choose as well as the speed at which you can apply the Gems to the painting. A small 20x30cm (8"x12") canvas may take up to 15 hours if it's your first time.
We care deeply about the health and safety of all our customers, as well as their confidence in the safety of our products.
Yes. We are strongly encouraging all PaintGem employees to work from home, canceled/postponed any work travel, and asked that PaintGem employees self-quarantine for two weeks after any personal travel.
We are also in contact with our shipping carrier to ensure precautions are being taken to help prevent the potential spread of COVID-19.
This is typically an adult activity. There are many small parts (the "gems" rhinestones) that will be a choking hazard to toddlers. We will have a section soon that will contain super easy canvases specifically for children ages 4 to 10.
Small kits are packed in a bubble mailbag, and medium and larger kits are packed in a tube(35cm/60cm). Our kits have 2 layers of protection; the canvas itself is wrapped around a foam tube to prevent creasing, and the entire package is twice wrapped in bubble wrap. You will have to buy a frame separately.
Please make sure you check your junk mail/spam folder to ensure it hasn't ended up in there. Another common reason this happens is that you may have entered the incorrect email at checkout. Please send us an email from your preferred email address for assistance.
We don't compromise on privacy and security. Our store runs on a comprehensive web platform that is provided by Shopify, a worldwide e-commerce giant that has been in the business for over a decade. You can be assured your credit card information and other personal info is well protected.We don’t sell, lease or otherwise distribute any personal customer information.
If you need to chat with us for any reason, whether to inquire about a product or to request a return/exchange, you can Email us or send us a message on facebook messenger or email Hello@PaintGem.com