Shipping policy

Shipping from the United States

PaintGem orders are fulfilled from our US warehouse. Our store currently offers delivery within the United States. Available delivery options and rates are shown at checkout.

US shipping rates

• Standard USPS delivery: $10.00 USD.
• Free standard shipping on eligible orders of $50.00 USD or more.

Shipping eligibility and the final shipping charge are calculated at checkout.

Estimated delivery

Standard USPS delivery is estimated at 3–5 business days after dispatch. Delivery estimates are not guaranteed; carrier delays and other circumstances may affect arrival times.

Address and delivery issues

Please check your shipping address before completing your order. If you need help with an address correction, a delivery delay or a missing package, contact hello@paintgem.com with your order details. We will review the issue and advise on the available next steps.

Returns

For return eligibility and instructions, see our Return and refund policy. Contact us before sending a return; the appropriate return address will be provided after approval.